Frequently Asked Questions

A: In some instances pets are allowed with prior written permission from the owner. If pets are allowed, there is likely to be a restriction in the number of pets allowed. There might also be weight restrictions, as well as some banned breeds. Some owners allow dogs, but no cats or vice versa. Some communities ban or restrict pets. Any prospective tenant who has a pet needs
to let the property manager know about the pet. Most property listings will address the basic question about pets at the property. Service animals and ESA are handled differently.

A: Usually, lawn care is the tenant’s responsibility throughout the duration of the lease. That includes mowing, edging, weeding, trimming hedges. We ask our clients to hire an exterior pest control company to control pests, such as mole crickets, and apply appropriate lawn treatments, such as fertilizer. We ask the owner to maintain the mulch when it needs to be replaced. There are communities wherein the HOA maintains the lawn. In those cases, obviously the tenant is not held responsible.

A: The security deposit and lease prep fees and paid by cashier check or wire transfer at lease signing. If the lease is starting within 5 days of lease signing, they need to be by cashier check.
They should be separate checks as they are deposited into separate bank accounts.

A: The first month’s rent is paid on or before the date the lease begins. The first month’s rent must be paid by cashier check or wire transfer. If the lease start date is within in 5 days of lease signing, the rent funds must be paid by cashier check.

A: Yes, prior to receiving the keys of the date your lease begins, we must have proof that all utilities have been transferred into your name. Some countries ( such as Duval) has one main utility, like JEA. Clay County has two main utilities, Clay Electric and Clay County Utility Authority. Regardless of the utility company, be sure that if your property are irrigation that you ask for the irrigation meter to be transferred to your name, as well; if there is an irrigation meter at the property. Some planned communities have their own irrigation systems. Check with your property manager about the utilities at your rental property.

A: Your property manager will have done an inspection of your property before you move in. We
suggest that you inspect your rental home, as well. If you notice something is wrong, such as a missing window screen or a large crack in a floor tile or even large stains on a carpet, please contact your property manager. The owner doesn’t need to fix all defects at a property, some
are just normal wear and tear. However, protect yourself by emailing any unusual defects to your property manager, so you are not blamed at move out time.

A: Once you move in, you will be invited to activate your tenant portal. This is where you will go to pay your rent. It is also where you can send in a maintenance request. All maintenance requests should be submitted via your tenant portal, however we recommend that for emergencies; water leaks, major events, lack of heat in the winter, you also text or call your property manager, as well.